Operator Services, Online Telecom Manager

Operator Services

Ezwim’s Online Telecom Manager (OTM) delivers web-based bill presentment and self-service telecom management tools on a proven operator platform.
Ezwim’s Online Telecom Manager enables operators to broaden their enterprise managed services portfolio with unique reporting and analysis tools.

Asset inventory of subscriptions and devices.
Online bill presentment at all levels of the enterprise organisation, from telecom managers down to end-users.
Financial analysis across the enterprise organisation, regardless of the number of offices or countries the company is represented in.
Split billing allows for separated and automated cost allocation of private vs. business spend or allocating cost against projects.
Service Level Agreement monitoring between enterprises and the operator as well as between telecom managers and end-users.
Flexible integration with operator portals and billing infrastructure.

Service differentiator. Online Telecom Manager supports enterprise requirements for relevant telecom management tools.
Revenue opportunity. Online Telecom Manager enhances the operators’ Managed Services offering, this higher level of service can lead to new revenue streams.
Churn reduction. In-depth insight into enterprise telecom usage will help to offer the right services and price plans to customers, this will strengthen the relationship and reduce churn.
Fast service deployment. Ezwim’s Online Telecom Manager can be operational within 3 months.
Low Total Cost of Ownership (TCO). Ezwim offers a complete outsourced solution, with no upfront investment.
Decrease operational costs. Online Telecom Manager enables moving from a paper bill to an electronic invoice saving handling cost. It also reduces help desk costs by providing self service support to end-users for billing enquiries and dispute resolution.

Comprehensive understanding of telecom usage and spend. Automated management reports provide an instant summary overview of individual, departmental or company spend of all telecom-services (mobile voice & data, fixed line, RAS etc).
Optimisation of telecom services. In-depth understanding of actual telecom usage of the organisation helps to optimise telecom services; e.g. employees can use the most suitable telecom products and services based on their profile. In addition it supports telecom innovation by monitoring uptake and cost.
Productivity Improvement. Telecom managers and cost centre managers are equipped with relevant tools to effectively control their complete telecommunications fleet.
Split Billing. The web-based tool allows all telecom users to automate the allocation of telecom cost for personal or business use or against projects.