Ezwim

Telecom Service Management

Ezwim Telecom Service Management (TSM) provides any organisation with an easy, flexible and integrated workflow solution that result in improved productivity, increased accountability and keeps all telecom service requests in one place.

The workflow management service complies with ITIL™ standards and defines standard workflow procedures for complex tasks. It enables enterprises to fully automate standardized processes so they can be executed quickly and efficiently; the result: no more mistakes in standard activities and instant assignment of tasks. The service enables the end user to take responsibility over IMAC’s (order/repair/..) leading to increased efficiency and lower operational costs for the organisation.

Typical workflows that TSM automates:

• Handset/subscription order
• Cancel a subscription
• Incidents (lost phone, broken handset etc.)
• Initiate a new employee
• Approve operator invoice payment

TSM is designed for enterprises operating in a complex multinational environment, dealing with many 3rd party vendors like operators, logistics providers, etc. It offers enterprises the flexibility to streamline unique telecom management processes into a transparent set of workflows, catalogues and SLA’s. The service enables easy integration with external and internal systems. Every Telecom related IMAC will become better defined, more transparent, easier to handle and more cost-effective, allowing you to focus on innovations and exceptions.

TSM is offered in a SaaS model that can be easily implemented: it integrates all user data and authorizations that have already been defined in your telecom expense management system. The service completes your telecom expense management service by adding telecom service management, allowing you to take full control over telecom management.

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