Ezwim

Operator Services

Online Telecom Manager

• Ezwim’s Online Telecom Manager (OTM) delivers web-based bill presentment and self-service telecom management tools on a proven operator platform.
• Ezwim’s Online Telecom Manager enables operators to broaden their enterprise managed services portfolio with unique reporting and analysis tools.

Features

• Asset inventory of subscriptions and devices.
• Online bill presentment at all levels of the enterprise organisation, from telecom managers down to end-users.
• Financial analysis across the enterprise organisation, regardless of the number of offices or countries the company is represented in.
• Split billing allows for separated and automated cost allocation of private vs. business spend or allocating cost against projects.
• Service Level Agreement monitoring between enterprises and the operator as well as between telecom managers and end-users.
• Flexible integration with operator portals and billing infrastructure.

Operator Benefits

• Service differentiator. Online Telecom Manager supports enterprise requirements for relevant telecom management tools.
• Revenue opportunity. Online Telecom Manager enhances the operators’ Managed Services offering, this higher level of service can lead to new revenue streams.
• Churn reduction. In-depth insight into enterprise telecom usage will help to offer the right services and price plans to customers, this will strengthen the relationship and reduce churn.
• Fast service deployment. Ezwim’s Online Telecom Manager can be operational within 3 months.
• Low Total Cost of Ownership (TCO). Ezwim offers a complete outsourced solution, with no upfront investment.
• Decrease operational costs. Online Telecom Manager enables moving from a paper bill to an electronic invoice saving handling cost. It also reduces help desk costs by providing self service support to end-users for billing enquiries and dispute resolution.

Benefits to your Enterprise Customers

• Comprehensive understanding of telecom usage and spend. Automated management reports provide an instant summary overview of individual, departmental or company spend of all telecom-services (mobile voice & data, fixed line, RAS etc).
• Optimisation of telecom services. In-depth understanding of actual telecom usage of the organisation helps to optimise telecom services; e.g. employees can use the most suitable telecom products and services based on their profile. In addition it supports telecom innovation by monitoring uptake and cost.
• Productivity Improvement. Telecom managers and cost centre managers are equipped with relevant tools to effectively control their complete telecommunications fleet.
• Split Billing. The web-based tool allows all telecom users to automate the allocation of telecom cost for personal or business use or against projects.