Consulting services

Consulting services aim at providing expert support during the defining or re-defining stages of client’s telecom processes. In a fast changing and complex market, companies need to analyze and adjust their internal processes on a recurring basis while taking into account organizational impact, cost, resources and technology. Ezwim provides a wide array of consulting services to support the different needs of its clients on National, Regional and Global levels.

Spend baselining

Define the current state of Telecom Management

  • Retrospective audit
  • Behavior analysis
  • Spend analysis
  • Capacity analysis
Procurement support

Provide comprehensive calculation support with Ezwim Business Intelligence software

  • International baselining
  • Automated business case generation
  • What-if analysis
  • Scenario report
Inventory analysis

Should be-Is gap analysis of telecom assets

  • Invoice analysis
  • CMDB analysis
  • On-site analysis
  • Contract comparison
Policy design

Level based policy set-up for spend authorization and hardware ordering

  • Finance workshop
  • HR assessment
  • Workers council information
  • Policy implementation
Workflow design & configuration

Definition & automation of telecom processes

  • Workflow definition workshop
  • Workflow design and documentation
  • Configuration, testing and acceptance
Carrier data gathering

Set-up of carrier cooperation for provisioning of monthly electronic invoice data

  • Authorization by client
  • Carrier engagement
  • Data format testing and feedback
  • Formalization of ongoing cooperation
  • Automation of carrier data gathering
Account set-up and implementation

Together with client, configure all standard (user) settings in the TEM applications

  • Company hierarchy set-up
  • HR user data format mapping & initial loading
  • Email lay-outs monthly spend overviews
  • Admin / user training
Project management

Management of International or multi product roll-out for clients

  • Development & implementation planning
  • Activity management (Ezwim and [optional] client side)
  • Recurring reporting
  • Change management
TEM process definition

Expert consulting with telecom processes related to TEM solution

  • Reporting templates
  • Invoice validation format
  • Dispute management structure & timing
  • Optimization boundaries
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