Managed services
With Managed services, Ezwim provides clients support for operational TEM activities. Out-tasking one or more operational activities of the TEM process to trained and skilled professionals ensures the highest efficiency of the TEM solution. Managed services are accompanied with clear and measurable SLA’s. Clients can choose the desired level of in-house activities, out-task the rest and focus on their own business goals.
Electronic invoice management
Collection and processing of electronic invoice data
- Invoice gathering
- Audit
- Change management
- Loading
- Publishing
User data management
Monthly updates of the (end) user data in the Ezwim applications
- HR data gathering
- MACD
- Loading
Customized reporting
Client customized format of usage & spend reporting and interpretation
- Monthly client specific usage & spend reporting
- Watch points analysis
- Quarterly TEM assessment
- Finance reporting
- Cost allocations
- Split billing
- GL systems formatting
Invoice Validation management
In-depth expert analysis and customized reporting based on invoice validation outcome from Ezwim Business Intelligence
- Analysis
- Reporting
- Specialist support
Dispute management
User focused service for information, resolution & recovery
- Personal dispute inquiry management
- Carrier engagement
- Dispute resolution
- Credit recovery (Invoice validation & personal disputes)
Managed optimization
Activation of the best fitting plans for a client’s mobile usage pattern
- Usage analysis & calculation
- Result reporting
- Change management & verification
Catalogue management
Keeping order catalogues up-to-date for hardware & services
- Hardware & Services
- MACD of items
End-user helpdesks
Enterprise grade (end) user contact solution
- Ezwim Telecom Management Suite
- Client policies
